PRIVACY POLICY

1. General Commitment

The SustainShrimp Vietnam (SSVN) Digital Platform is committed to protecting users’ personal data in accordance with applicable laws and regulations. We only collect and use information when it is genuinely necessary to provide services, and we ensure that users are always informed about how their data is used.

2. Legal Basis

The processing of personal data is carried out in accordance with:

  • Decree No. 13/2023/ND-CP;
  • Law on Cybersecurity 2018;
  • Law on Information Technology 2025; and
  • Civil Code 2025.

In the case of users located in the EU, the processing of personal data is also carried out in reference to:

  • General Data Protection Regulation (GDPR); and
  • ePrivacy Directive.

3. Information Collected

We may collect certain basic information such as:

  • Identification information (e.g., full name, email address, telephone number);
  • Account information when you register or use the system; and
  • Technical data (e.g., IP address, device type, browser).

This information helps to ensure the system operates reliably and provides services tailored to your needs. We do not collect information beyond what is necessary.

4. Purpose of Use

Your personal data is used to:

  • Provide and maintain the operation of the platform;
  • Offer support when you encounter issues or submit requests;
  • Send service-related notifications (if necessary);
  • Ensure security and prevent unauthorized access; and
  • Comply with legal requirements.

We do not use your data for other purposes without prior notice.

5. Data Security

We implement appropriate security measures to protect data, including:

  • Restricting access to authorized personnel only;
  • Using secure connections and security technologies; and
  • Monitoring, detecting, and preventing unauthorized access.

The goal is to minimize risks of data loss, leakage, or misuse.

6. Data Sharing

Personal data is only shared when necessary:

  • Upon request from competent state authorities; and/or
  • When required for system operation (e.g., technical service providers); and
  • With your consent.

We do not buy, sell, or trade personal data.

7. User Rights

You have rights regarding your personal data, including:

  • Requesting access to or a copy of your data;
  • Requesting correction of inaccurate information;
  • Requesting deletion or restriction of data use in certain cases; and
  • Withdrawing previously given consent.

You may exercise these rights by contacting us.

Contact

If you have any questions or requests related to personal data, please contact: Email: [to be added]